Monitoring and incidents

Templ monitors every hosted website around the clock. A set of automatic checks runs continuously in the background, and when one of them detects a problem it alerts our team so we can look into it.

You don't need to set any of this up - monitoring is on by default for every production website.

Uptime checks

We check that every site is online at least every 3 minutes. Each check requests your site over HTTP and expects a 200 OK response. Anything else - a timeout, an error page, or a different status code - is treated as a failure, raises an alert, and we investigate the cause.

A few things worth knowing:

The check needs a URL that returns 200 directly. If your front page intentionally redirects (for example to a subpage or another domain), that's fine - we simply point the check at a page that doesn't redirect.
Staging websites are not checked. Uptime monitoring applies to production sites.
In rare cases, downtime turns out to be caused by an infection. See the hacked site fix guarantee for how that's handled.

If your site is unreachable, see Site is down or inaccessible for how to tell a genuine outage from a local problem.

Core file integrity

We regularly compare your WordPress core files against the official checksums published by WordPress.org. This detects core files that have been modified or removed, as well as extra files that appear in locations where only core files should exist.

It does not cover themes, plugins, or uploads, so an infection confined to those can go unnoticed by this check.

A flag from this check doesn't automatically mean your site is infected. It can also be a harmless leftover file from an older WordPress version, or a change made directly to core that should have been a plugin instead. A member of our team reviews each flag to determine whether it's actually an infection before taking action. When it is an infection, we clean it up under the hacked site fix guarantee.

Disk usage

We track how full each website's disk is. As usage climbs we email you warnings so you have time to act, and the Panel shows a warning when a site is getting close to its limit. If a site is nearly full we open an incident, since a full disk can take the website offline.

To free up space or add more, see Reduce disk usage and Disk storage.

Vulnerability scanning

Vulnerability scanning is not automatic - you run it yourself from the Panel, under Websites → Your Website → Tools → Find Vulnerabilities. The Find Vulnerabilities tool checks the installed WordPress core, plugins, and themes against a database of known vulnerabilities and shows the version that fixes each one, so you can update the affected components in one place.

For details, see Find vulnerabilities.