Scope of support

This article covers what our support includes and the limitations that apply. To learn how to reach us, see Contact support.

Before contacting us, it's worth checking whether your question is already answered elsewhere in the docs.

What's included in our support?

  • Problems or questions encountered while trying to use features of our platform.
  • Investigation of server error messages
  • Technical issues with your website that leads to downtime. If your website goes down we'll get notified automatically right away, and we'll help you investigate the cause of the problem in order to help you get your website back up and running as swiftly as possible.
  • Migration support. We can help you migrate your site to Templ, free of charge. We'll take care of the whole migration process if you want us to.
  • Hacked site fix guarantee. If your site gets infected with malware while hosted on Templ, we will help you fix it for free.
  • DNS support. If you need help making DNS changes, you can reach out to our support team for assistance.
  • Email deliverability support. We'll help you configure your site and domain in order to achieve the best possible email deliverability.

In case you're not sure if your specific issue is covered by our support, reach out to us and we'll be happy to answer any question you might have.

Extended support

Extended support is our paid support service, billed per hour or per occasion depending on the task. Current prices for all extended support services are listed in the price list - reach out to us for a quote.

Speed optimization

A full speed optimization of your site, including fixing issues causing load times lagging. See more details about our speed optimization service here.

WordPress updates

Updates of WordPress, plugins, and theme - carried out by hand. See more details about how we update WordPress and plugins here.

Stress testing

We simulate traffic against your site to find how much it can handle, which bottlenecks hold it back, and which plan it should be on. See more details about our stress testing service here.

If you need help debugging a non-hosting related issue on your site, you may reach out to us for a quote. If you are looking for a full time developer to work with you, we recommend looking into our partners.

Custom coding

Need to change or add a feature on your website? No task is too small. Reach out to us for a quote.

Hosting for non-WordPress sites

We're here to host and support WordPress, which we live and breathe. You're welcome to run a simple non-WordPress app or script alongside your WordPress site, but we don't provide support for non-WordPress scripts or applications.